I would like to take some time once again to share some letters that we received from our guests.
Charles Hyder wrote describing his experience at the Bob Evans Restaurant on Tamiami Trail in Port Charlotte, Fla. (#200), noting the exceptional commitment of the General Manager, John Cwikowski: “I know excellence when I see it. Bob Evans is tops; in no small measure because of managers like John Cwikowski.”
Thank you, Charles, for sharing your thoughts about restaurant #200. I’d also like to give a special thank you to John and all of the employees for giving our guests that Bob Evans Special Touch – what we like to call “BEST.”
The next letter is from Michael Colucci, who told us about of his favorite waitress of all time, Carole Torarice. She works at our Amherst, N.Y., Bob Evans Restaurant (#289) and has given service above and beyond for over 11 years.
Michael told us about Carole’s outstanding service, explaining the importance of knowing when to be of assistance and when to not disturb, especially during one of his business meetings that he regularly conducts at the restaurant. He ended his letter by writing, “Just wanted to let you know of the great relationship I have had with Carole and with Bob Evans Restaurants.”
I would like to thank you, Michael, for conducting your business meetings at Bob Evans and for telling us the story of your favorite waitress. Great work, Carole, for always doing your BEST.
The next letter I would like to share with you is from Duayne J “Dewey” Orner. He wrote that since the passing of his wife, he has eaten at the Bob Evans in Mechanicsburg, Pa., (#212) on a daily basis.
He writes that the reason he frequents the restaurant daily is not only because of the excellent food, but, as Dewey wrote, “The outstanding service provided by the staff. They have become like family. During my daily visits to this restaurant I have also observed many familiar faces, and they too receive the same outstanding service.”
Dewey, we are sorry to hear about the passing of your wife. I am glad to hear that you’re part of the restaurant #212 family, and that you receive outstanding service there.
The final letter I would like to share is from Pat Weyl, who wrote about the excellent service she receives from a server (also named Pat) at a Bob Evans in Dover, Del. (#280).
Pat said, “I can honestly say I cannot remember ever having this type of outstanding service ever before at any restaurant. Pat goes beyond and makes us feel, as a guest, that we are truly valued.”
Thank you, Pat, for your kind and pleasant thoughts that you have sent to us about your experiences. We applaud the team there for their committed service to make sure that guests like you have the best experience possible at Bob Evans.
Thanks to all of the letters we receive from our valued guests. I sincerely enjoy reading all the positive experiences that you have had at our restaurants. Please keep sending them in, and I will keep sharing them with you.